FAQ HELP CENTRE
The Lagoon ResortTHE LAGOON OFFERS A CHOICE OF LUXURY RESORT HOTELS, EACH CATERING TO DIFFERENT PREFERENCES AND NEEDS.
Whether you’re traveling with your family, or seeking an adult-only escape, or enjoying a mix of both, we this is the perfect destination for you.
The Lagoon has two hotels that cater for families and adults, and one exclusive adults-only hotel. Below, you’ll find dedicated sections for each hotel, where you can explore the most common questions being asked regarding amenities, bookings, dining, and more.
Simply select the hotel you’re interested in, to view a list of frequently asked questions you’ll find all the information you need for an amazing holiday.
By The Lagoon on 12 March 2025
Updated 12 March 2025
- Dunas Resort
- Llana Resort
- Tortuga Resort
Question
Answer
Bus to Santa Maria
There is a twice daily bus that takes guests to Santa Maria town from outside of all 3 of our resorts. Return to the hotel can be arranged personally via taxi
Beach / Pool towels
ALL RESORTS:
Towel cards are given out at check-in, please return at check- out. Failure to return beach towels will incur in the charge of 20€ per towel.
DUNAS:
Pool towels are to be picked up at Sal pool and Brava pool area, from 10:00 – 18:00, with the towel card.
Towel cards are given out at check-in, please return at check- out. Failure to return beach towels will incur in the charge of 20€ per towel.
DUNAS:
Pool towels are to be picked up at Sal pool and Brava pool area, from 10:00 – 18:00, with the towel card.
Dogs
Not allowed
Are all hotels adult only?
Tortuga & Dunas are family resorts, whereas Llana is Adult only.
What does All inclusive mean?
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurants included per week. Snacks at set times. Select local alcoholic and soft drinks.
- Buffet breakfast, lunch, and dinner in the main restaurant
- Snacks available at certain times
- Selected alcoholic and non-alcoholic drinks available at certain times
Do you have rooms with a Sea view?
Yes (but none sold as room with a view)
How far are the resorts from Santa Maria Town?
5 min by car / 20-25min walking
What activities are there around the resorts to do?
- Zipeline
- Round trip to visit the whole island
- Burracona : an underwater cavity nestled amidst volcanic rocks and crystal-clear waters
- Quad activity
- Pedra de Lume
- Turtle visit
- Viviero Golf; 2 minutes
How do I buy VIP? (Club)
Directly on our website:
Hotéis de luxo em Cabo Verde | Férias em Cabo Verde | The Lagoon
OR onsite
OR contacting our team Guest Experience:
gex.melia.dunas@melia.com
Hotéis de luxo em Cabo Verde | Férias em Cabo Verde | The Lagoon
OR onsite
OR contacting our team Guest Experience:
gex.melia.dunas@melia.com
When is Cape Verde Carnival?
Same date as for carnival in any catholic country (usually just before lent start)
Any hotel that has vegetarian food that is all inclusive?
All
Medical service / provision
Consultations:
90€ during the day
120 € during the night
+30 € additional fees in room
90€ during the day
120 € during the night
+30 € additional fees in room
What are the time limits for check-in and check-out?
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
What is the transfer time from Sal airport to the resorts?
No specific time:
Transfer are to be pre booked with the hotel or TUI (time between the two points : 20mins)
Transfer are to be pre booked with the hotel or TUI (time between the two points : 20mins)
Are all the rooms fully air-conditioned?
Yes
Is there wifi?
Yes, both in room and across the resorts eg by the pools
Places to visit in the evening
Do the resorts have Gym?
What is the weather like?
Are there any Insects or animals to worry about?
Wheel chair access
Who can use the water park?
Question
Answer
Bus to Santa Maria
There is a twice daily bus that takes guests to Santa Maria town from outside of all 3 of our resorts. Return to the hotel can be arranged personally via taxi
Beach / Pool towels
ALL RESORTS:
Towel cards are given out at check-in, please return at check- out. Failure to return beach towels will incur in the charge of 20€ per towel.
LLANA:
Towels to be picked up at the towel hut near the pool from 09h-13h and 15h-17h
Towel cards are given out at check-in, please return at check- out. Failure to return beach towels will incur in the charge of 20€ per towel.
LLANA:
Towels to be picked up at the towel hut near the pool from 09h-13h and 15h-17h
Dogs
Not allowed
Are all hotels adult only?
Tortuga & Dunas are family resorts, whereas Llana is Adult only.
What does All inclusive mean?
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurants included per week. Snacks at set times. Select local alcoholic and soft drinks.
- Buffet breakfast, lunch, and dinner in the main restaurant
- Snacks available at certain times
- Selected alcoholic and non-alcoholic drinks available at certain times
Do you have rooms with a Sea view?
Yes
How far are the resorts from Santa Maria Town?
5 min by car / 20-25min walking
What activities are there around the resorts to do?
- Zipeline
- Round trip to visit the whole island
- Burracona : an underwater cavity nestled amidst volcanic rocks and crystal-clear waters
- Quad activity
- Pedra de Lume
- Turtle visit
- Viviero Golf; 2 minutes
How do I buy VIP? (Club)
Directly on our website:
Hotéis de luxo em Cabo Verde | Férias em Cabo Verde | The Lagoon
OR onsite
OR contacting our team Guest Experience:
gex.melia.dunas@melia.com
Hotéis de luxo em Cabo Verde | Férias em Cabo Verde | The Lagoon
OR onsite
OR contacting our team Guest Experience:
gex.melia.dunas@melia.com
When is Cape Verde Carnival?
Same date as for carnival in any catholic country (usually just before lent start)
Any hotel that has vegetarian food that is all inclusive?
All
Medical service / provision
Consultations:
90€ during the day
120 € during the night
+30 € additional fees in room
90€ during the day
120 € during the night
+30 € additional fees in room
What are the time limits for check-in and check-out?
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
What is the transfer time from Sal airport to the resorts?
No specific time:
Transfer are to be pre booked with the hotel or TUI (time between the two points : 20mins)
Transfer are to be pre booked with the hotel or TUI (time between the two points : 20mins)
Are all the rooms fully air-conditioned?
Yes
Is there wifi?
Yes, both in room and across the resorts eg by the pools
Places to visit in the evening
Do the resorts have Gym?
What is the weather like?
Are there any Insects or animals to worry about?
Wheel chair access
Who can use the water park?
Question
Answer
Bus to Santa Maria
There is a twice daily bus that takes guests to Santa Maria town from outside of all 3 of our resorts. Return to the hotel can be arranged personally via taxi
Beach / Pool towels
ALL RESORTS:
Towel cards are given out at check-in, please return at check- out. Failure to return beach towels will incur in the charge of 20€ per towel.
TORTUGA:
Towels can be swapped daily, once a day, between 09h-12h and 15h-17h, at the Cabana placed at the main pool.
Towel cards are given out at check-in, please return at check- out. Failure to return beach towels will incur in the charge of 20€ per towel.
TORTUGA:
Towels can be swapped daily, once a day, between 09h-12h and 15h-17h, at the Cabana placed at the main pool.
Dogs
Not allowed
Are all hotels adult only?
Tortuga & Dunas are family resorts, whereas Llana is Adult only.
What does All inclusive mean?
Buffet breakfast, lunch and dinner. 1 visit to the à la carte restaurants included per week. Snacks at set times. Select local alcoholic and soft drinks.
- Buffet breakfast, lunch, and dinner in the main restaurant
- Snacks available at certain times
- Selected alcoholic and non-alcoholic drinks available at certain times
Do you have rooms with a Sea view?
Some Vilas in Front beach have sea view
How far are the resorts from Santa Maria Town?
5 min by car / 20-25min walking
What activities are there around the resorts to do?
- Zipeline
- Round trip to visit the whole island
- Burracona : an underwater cavity nestled amidst volcanic rocks and crystal-clear waters
- Quad activity
- Pedra de Lume
- Turtle visit
- Viviero Golf; 2 minutes
How do I buy VIP? (Club)
Directly on our website:
Hotéis de luxo em Cabo Verde | Férias em Cabo Verde | The Lagoon
OR onsite
OR contacting our team Guest Experience:
gex.melia.dunas@melia.com
Hotéis de luxo em Cabo Verde | Férias em Cabo Verde | The Lagoon
OR onsite
OR contacting our team Guest Experience:
gex.melia.dunas@melia.com
When is Cape Verde Carnival?
Same date as for carnival in any catholic country (usually just before lent start)
Any hotel that has vegetarian food that is all inclusive?
All
Medical service / provision
Consultations:
90€ during the day
120 € during the night
+30 € additional fees in room
90€ during the day
120 € during the night
+30 € additional fees in room
What are the time limits for check-in and check-out?
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
What is the transfer time from Sal airport to the resorts?
No specific time:
Transfer are to be pre booked with the hotel or TUI (time between the two points : 20mins)
Transfer are to be pre booked with the hotel or TUI (time between the two points : 20mins)
Are all the rooms fully air-conditioned?
Yes
Is there wifi?
Yes, both in room and across the resorts eg by the pools
Places to visit in the evening
Do the resorts have Gym?
What is the weather like?
Are there any Insects or animals to worry about?
Wheel chair access
Who can use the water park?
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